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Frequently asked questions

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Frequently asked questions about car rental in Bulgaria

This page brings together the most important questions and answers about car rental in Bulgaria to make choosing, booking and renting a car easier. Here you will find useful information about payment, deposits, documents, mileage, collecting and returning the car, and what is included in the price. For further guidance, also visit our page about car rental in Bulgaria.

How can I contact you?

  • You can contact us on ☎ +359 895 351 360 for quick information and assistance.
  • You can also e-mail us at info@lowcostcars.eu.
  • You can also use the contact form on our website if you prefer a written enquiry.

Is an advance payment required when booking the car?

  • In most cases, we do not require an advance payment to confirm a standard booking.
  • Once you receive a confirmation e-mail, the reserved car is held for the specified period under the agreed terms.

Do I need a credit card to book a car?

  • No, a booking can also be made without a credit card.
  • You can request a car through the website or by phone, specifying the period, collection location and preferred model or group.

What do we guarantee after a booking is made?

  • a confirmed vehicle group;
  • the specified type of transmission;
  • air conditioning when described in the booking;
  • clear terms for the rental period and location.

How can I book a car?

  • You can book a car through our website or by contacting our team on ☎ +359 895 351 360.
  • For faster processing, it is advisable to provide dates, collection and return locations, and your preferred vehicle class.

Can I change the car after making a booking?

  • Yes, changing the car is possible depending on availability at the time of the request.
  • For an amendment or cancellation, contact us as early as possible through the contact form or by phone.

Where can I collect a rental car?

  • You can collect a car from a specified address, an office or an airport.
  • We offer rentals from convenient locations such as Sofia, Varna and Burgas airports, depending on the selected service and confirmed booking.

What documents are required to book and collect the car?

  • When collecting the car, you need a valid driving licence and a valid identity document: an identity card or passport.
  • In some cases, additional details may be requested to confirm the booking.

What do the price and standard booking include?

  • The usual price includes a vignette for Bulgaria, compulsory insurance and round-the-clock telephone support.
  • A standard booking usually includes the basic rental terms and the agreed vehicle specifications.
  • Under certain conditions, a replacement car is also provided in the event of a technical problem or incident.
  • Depending on the offer, additional cover or services may also be included, so it is always advisable to review the booking confirmation.

Can I rent the car from one address and return it to another?

  • Yes, this is possible with a prior request and confirmation from us.
  • An additional fee may be charged depending on the route and return location.

What is the deposit for the cars?

  • The deposit amount depends on the class, make and model of the car.
  • The deposit is usually between 50 and 200 euros and is paid when the car is collected.

What payment methods and currencies are accepted?

  • We accept payment in cash, by credit card or by debit card according to the terms of the specific booking.
  • Depending on the booking terms, payment can be made in BGN, EUR or another currency agreed in advance.
  • Please specify in advance which currency you would like to use for payment.

When are the rental charge and deposit paid?

  • The rental charge and deposit are paid when the car is collected, unless otherwise agreed in advance.

Is the rental car price fixed when booking?

  • Yes, the price of the confirmed services for the requested period is fixed when booking.
  • This applies to the rental price and to the selected additional services included in the request.

Is mileage limited (daily mileage)?

  • For rentals of more than 4 days, we usually offer cars with unlimited mileage.
  • For shorter rentals, a daily limit may apply, for example 150 km per day, depending on the terms of the specific offer.

Can we travel abroad with the rental car?

  • Yes, in some cases travel abroad is possible with prior approval.
  • The necessary documents are issued for this service, and an additional fee may be charged depending on the country and period.

What happens in the event of a traffic violation?

  • In the event of a traffic violation, the renter is responsible under the rental agreement.
  • Administrative fees associated with processing the penalty may be charged where necessary.

What should you do before getting into the rental car?

  • Inspect the car carefully and check that its condition matches the description in the agreement.
  • If you notice damage that has not been recorded, notify an employee before driving away.
  • Check any additional equipment requested in advance: GPS, child seat, winter tyres, snow chains or other extras.
  • Clarify the fuel type and keep a contact telephone number in case you need assistance during the rental.

How quickly will my deposit be returned?

  • The deposit is usually released immediately after the rental ends and the car has been inspected.
  • For card payments, the time it takes for the release to appear may also depend on the servicing bank.

If you cannot find the exact answer here, contact us on ☎ +359 895 351 360 or through the Contacts section.

For broader information about travel and car rental, you can also visit BG Rent a Car.


You will also find additional information about travel and car rental at Riva Car.


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